Maintenance Form

Need to report a maintenance issue?

Please complete the form below with as much detail as possible so our property management team can review your request and arrange the appropriate next steps.

To help us respond efficiently, please include:

• The property address
• A clear description of the issue
• When the issue first started
• Whether the problem is getting worse
• Any photos or videos that may help us understand the issue
• Your preferred contact details and availability

Before submitting your request

Where safe and practical, please check the basics first, such as power switches, circuit breakers, batteries, filters, taps, or appliance settings. This can help avoid unnecessary delays or contractor call-out charges where the issue is not related to the property.

Urgent maintenance

If your request is urgent and may cause immediate risk to safety, security, or further damage to the property, please contact your property manager directly as soon as possible.

Examples of urgent maintenance may include major water leaks, electrical hazards, serious storm damage, blocked essential plumbing, loss of secure access, or anything that may make the property unsafe.

Access to the property

Please let us know whether you are happy for an approved contractor to access the property using office-held keys, or whether you would prefer to be contacted first to arrange a suitable time.

What happens next?

Once your request has been submitted, our property management team will review the details and determine the appropriate action. Where required, we may contact the owner for approval before arranging repairs.

We will keep you updated as the request progresses.